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Returns

We’re not pleased unless we’re pleasing our customers…

At Love Pleasure, we want you to be pleased with your purchases, this is why we offer a 365-day refund or exchange for all unopened and unused purchases. We also offer repairs or replacements for used items which are faulty within 180 days of your purchase.

Please note that Love Pleasure does not cover faults caused by accident, neglect, misuse or normal wear and tear. 

For more information, contact our team at info@lovepleasure.co.uk 

How to return your item(s):

If you’d like to request a refund, exchange or return a faulty item, please email your order number, product name and reason for returning to info@lovepleasure.co.uk.

For unused items: Please ensure your item is unopened, unused and undamaged and contains all instruction manuals and leaflets. Your email must outline whether you would like a refund or exchange and we will process your request as soon as possible.

For faulty items: If your item is faulty, please ensure that the issues are clearly explained within your request. When returning a faulty item, you must include all instruction manuals and leaflets for us to process your request. 

If the item is used, please ensure that you have thoroughly cleaned the item. 

Refunds

It may take between 3-5 working days to receive your refund once we have received your return and our team has processed it. We’ll email you as soon as your request has been processed.

If you’ve not received your refund after 15 working days, please contact our customer service team at info@lovepleasure.co.uk.